Question 1

How do I book an appointment?

Accepted Answer

All appointments are booked via the website. Visit the menu bar to book your desired appointment.

Question 2

What is your refund policy?

Accepted Answer

We do not offer a refund or return on any items unless the product is faulty. In regards to refunds for bookings, all deposits are non - refundable however can be transferrable to another appointment at least 48 hours prior to your appointment.

Question 3

How do you know your appointment is confirmed?

Accepted Answer

Email confirmations are sent to your provided email used when filling in the booking form.

Question 4

Do I need to pay a deposit for booking?

Accepted Answer

A £15 deposit is required at the time of booking to secure your appointment. This process will be completed on the website once you have selected your desired date, time and service.

Question 5

What is the policy for deposits being refundable or transferable?

Accepted Answer

All deposits are non refundable however can be transferred to another appointment at least 48 hours prior to your appointment.

Question 6

What is the cancellation policy?

Accepted Answer

If your appointment is cancelled 24 hours prior, you will be required to 50% of the service. If your appointment is cancelled less than 24 hours prior you will be required to pay the full amount of the service.

Question 7

What is the late policy?

Accepted Answer

If you are more than 15 minutes late to your appointment I will unfortunately be unable to complete the treatment meaning your appointment would be cancelled and you will be required to pay the remaining amount of the service.

Question 8

What is the policy for not showing up to an appointment?

Accepted Answer

If you for some unfortunate reason no show to an appointment with no prior notification you are required to pay the remaining service charge and your deposit is non refundable or transferable. Unfortunately if these guidelines are not met you will be unable to book in the future.

Question 9

Where do you find the salon address?

Accepted Answer

The salon's address is emailed to your provided email address 24 hours before your appointment.

Question 10

How do I reschedule my appointment?

Accepted Answer

Rescheduling appointments can be done 48 hours before your appointment via the website by creating an account, logging in and going into upcoming appointments section. Once your new appointment has been confirmed you will receive a confirmation email.

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